Customer experience
Customer experience, often referred to as CX, is the top priority to businesses, in the post Covid-19 world. The reason is simple; Companies that focus on CX reduce customer churn* and increase revenues - leading to higher profits!
Your customer journey starts with your website and the ticket booking process; therefore, it is imperative that your customers get the best possible journey and glides through the process, something we pride ourselves on.
*it is between 15 and 25 x more expensive to sell to new customers than those you know.
Why does CX matter?
Customer experience is defined by the interactions and engagements your customer has with your business throughout their lifetime, from first contact to becoming a happy, loyal and returning customer. If you want your customers to stay loyal, you have to invest in their experience! Simply put, happy customers remain loyal, visit more frequently and spend more money.
- Customer experience is the number one brand differentiator in 2022 (and beyond)
- 1 in 3 customers will leave a brand they love after just one bad experience
- Customers are willing to pay premium simply by receiving a great customer experience
- 49% of buyers have made impulse purchases after receiving a highly personalized CX.
Enhance your CX with sellmetix
Companies that thrive in the phoneage will be those that change quickly and adapt. They will be quick to innovate and will lead way in engaging new working practices that enhance the customer experience.
With sellmetix we build your customer ticketing journey seamlessly into your website. As our ticketing platform is a white label product we seamlessly integrate with your current website and create an awesome, “on brand” experience, delivered mobile first. We also ensure you receive more visitors by improving your SEO, increasing website traffic and undertaking an audit of conversions to ensure everything is running smoothly to give your customers the best possible experience.
sellmetix allows you to create a truly amazing, digital box office, embedded to your website, synchronized with your brand identity, color scheme and tone of voice. Sellmetix works 24/7, doesn’t require overtime and doesn’t complain.